1. General Terms

1.1 Identity and Purpose

UPORTHO STORE SRL (“UpOrtho”, “we”, “our”, or “us”) is a Romanian limited liability company registered under no. J40/17865/2018, VAT number RO40306492, with headquarters at 5 Alexandru Vlahuță Street, Block M47, Staircase 2, Apartment 28, Bucharest, Romania, and operational office at 39B Dr. Alexandru Vitzu Street, Sector 5, Bucharest, Romania.

These Terms and Conditions (“Agreement”) govern the use of the website www.uportho.com (“Website”) and the purchase of products and services offered by UpOrtho.

1.2 Scope

This Website is intended solely for professionals and legal entities engaged in dental services, dental laboratories, and related professional activities.

By creating an account or placing an order, the Customer (“Buyer”) represents and warrants that they act in a professional capacity and agree to be bound by these Terms.

1.3 Modifications

UpOrtho reserves the right to amend these Terms and Conditions at any time. Updated versions will be posted on the Website with the effective date indicated. Changes do not apply retroactively to previously confirmed orders.

1.4 Communications

By registering or placing an order, the Buyer consents to receive communications by email or phone related to orders, invoices, offers, and events organized by UpOrtho.

2. Contract Formation and Orders

2.1 Product Information

Information regarding the characteristics, availability, and specifications of products is provided on the Website for informational purposes.

UpOrtho reserves the right to modify or discontinue products without affecting confirmed orders.

2.2 Availability

All products are offered subject to stock availability. If a product becomes unavailable after an order is placed, UpOrtho will promptly notify the Buyer.

2.3 Order Confirmation

Placing an order constitutes an offer to purchase. The contract is considered concluded once UpOrtho expressly confirms the order by email (“Order Confirmation”).

Automatic system-generated confirmations do not constitute acceptance.

In case of refusal or cancellation, UpOrtho will notify the Buyer within 3 business days and refund any received payments.

2.4 Duration

This Agreement remains in force for the duration necessary to deliver the ordered goods and throughout the applicable warranty period.

3. Discounts and Promotional Codes

Discounts and promotional codes offered by UpOrtho do not cumulate unless expressly stated.

Promotional codes are valid once per Buyer, unless otherwise specified.

UpOrtho reserves the right to reject abusive or ineligible use of promotional codes.

4. Payment Terms

4.1 Accepted Methods

Payments may be made by:

• Credit/debit card (Visa, Maestro, Mastercard) via Stripe;
• Cash on delivery (available in Romania only);
• Bank transfer based on the issued proforma invoice.

4.2 Invoicing

Invoices are issued electronically and sent to the Buyer’s registered email address.

5. Delivery and Receipt

5.1 Delivery Method

Deliveries are made through DPD, SAMEDAY, UPS or other authorized courier services within Romania and the EU, to the address specified by the Buyer.

5.2 Receipt of Goods

Delivery is deemed completed when the shipment is signed for by the Buyer or an authorized representative at the delivery address.

If the Buyer is unavailable, the courier may attempt redelivery according to its policy.

5.3 Delivery Time

Typical delivery time is 1–3 business days within Romania and up to 7 days within the EU.

In exceptional cases, delivery may take up to 30 days.

6. Warranty

6.1 Legal Warranty

All products sold by UpOrtho are covered by the legal warranty of conformity, as provided by Romanian Law no. 449/2003 and the Civil Code.

The Buyer must notify any defect within 5 days of discovery by contacting office@uportho.com

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6.2 Exclusions

Warranty does not cover defects resulting from improper use, storage, or handling by the Buyer.

6.3 Remedies

UpOrtho may, at its discretion, repair, replace, or refund defective products in accordance with applicable law.

7. Withdrawal Right

As this Website serves professional customers only, the consumer right of withdrawal under Directive 2011/83/EU (OUG 34/2014) does not apply.

Returns may be accepted only with UpOrtho’s prior written consent.

8. Limitation of Liability

UpOrtho shall not be liable for indirect, incidental, or consequential damages (including lost profits, business interruption, or data loss).

Total liability arising out of or related to a specific order shall not exceed the total price paid for that order.

UpOrtho is not responsible for delays or failures caused by third parties such as couriers or payment processors.

9. Force Majeure

Neither party shall be held liable for failure to perform obligations due to an event of force majeure, as defined under Romanian law (including natural disasters, war, pandemics, strikes, or government restrictions).

The affected party must notify the other within 5 calendar days.

If the event lasts more than 60 days, either party may terminate the contract without penalties.

10. Governing Law and Jurisdiction

This Agreement is governed by Romanian law.

Any dispute arising from this Agreement shall be settled amicably, and failing that, submitted to the competent courts of Bucharest, Romania.

11. Data Protection

Personal data is processed in accordance with the EU General Data Protection Regulation (GDPR) and the Privacy Policy available on this Website.

12. Intellectual Property

All materials available on www.uportho.com

(text, images, trademarks, software, design, logos) are protected under intellectual property laws and remain the exclusive property of UpOrtho.

Reproduction or redistribution without prior written authorization is prohibited.

13. Final Provisions

If any clause of this Agreement is found invalid, the remaining provisions remain in full effect.

Failure by UpOrtho to enforce any right does not constitute a waiver.

All communications shall be made in writing via email to office@uportho.com

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Effective Date: 22.10.2025